Discrete Packaging and Shipping
Here at Smokers Paradise, we understand our customer's concerns about privacy and discretion. Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smokeware. Our shipping labels do not say Smokers Paradise l, and we do everything we can to ensure our packages are discrete.
As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). Nowhere on the outside of your package will you see the words "Smoker Paradise"
An adult signature will be required upon delivery. Our products are for persons 18 years or older and we do not ship to minors.
However, "SmokersParadise" will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
Smokers Paradise reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.
We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
Shipping Times and Shipping Speed
Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. If placed before 10am, the majority of orders are shipped same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Rest assured that the increased processing time simply means our shippers need a wee bit more time to carefully tend to each and every order. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. In continuation, once your order has been processed and shipped out of our facility, you can expect your package arrival between 7-10 business days.
Please Note: Shipping times do not guarantee package arrival date, unforeseeable events such as package loss, customs denial, and theft can occur. No worries, if you experience any issues with your order please contact customer support immediately or refer to our refund policy page.
Track Your Package
Tracking labels are sent out via email once the package is picked up by the post office. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order here.
Items Broken in Shipping
Broken packages must be photographed and documented before a return package will be sent out. Smokers Paradise must be informed of the break within two days of the customer receiving the package.
Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process.
Still have questions? Check out our FAQ page for more! All of our most frequently asked questions are answered in there.
Do you accept returns?
IMPORTANT: WE CAN ONLY ACCEPT ITEMS THAT ARE COMPLETELY UNUSED. IF AN ITEM HAS BEEN USED, WE WILL NOT ACCEPT A RETURN. NO EXCEPTIONS.
If for some reason you have received your product, and no longer want to keep it, please make sure to send an email to firstname.lastname@example.org before sending out your return so that our team can be prepared to process your return.
Make sure to include with your return:
Your order number (this is crucial)
The item (unused)
If we do not receive an order number or invoice with the package, we are unable to determine who the product is from, and will be unable to issue you store credit.
For orders that the customer chooses to return, we are only able to offer store credit for the returned piece. Customers must pay shipping and handling.